So I ordered these pliers. I was skeptical because I didn't think I could get a pair of ring opening pliers that would open a 2ga 5/8" BCR for 20$. Well, I was right, but that's not the point (because for 20$, you get what you pay for, when you consider the Anatometal ones are 78$)... The point is their customer service. These guys are amazing! I called instead of e-mailing because I was worried that, being an internet company, e-mailing would just give me the runaround.
I explained that the ring openers didn't work, and he seemed very sorry to hear that. When I said that there was nothing else on their site that I wanted instead, he said that he would refund my money *and* the shipping. I was floored. Granted, this was because the product didn't live up to its claim, but still. They could easily have just said, "well, you're stuck with them. Now you know for next time..." or something.
Later, I was looking at their website and I actually found something else I wanted from there, so I called back and asked if I could exchange it instead. The item I wanted was a little bit more than what I was returning, but since I was returning the product because it didn't work as it was supposed to, they reluctantly agreed to give me the jewelry I wanted for the same price (it was only a couple dollars difference).
Provided that the replacement jewelry is good quality and they follow my instructions for the invoice (it has to say 0$ difference and that it's an exchange in order for me to not pay duties and taxes when the item crosses the boarder to my home in Canada), I'm going to say that this is the best jewelry site I've ever ordered from... Mind you, I haven't ordered much jewelry online, but I'm still impressed with their service.