I have ordered from Nitrous Body Jewelry several times now, and their service is always exceptional. They confirmed every order I made immediately and responded to my emails promptly. Recently I ordered a pair of 00 gauge dark blue goldstone plugs. They came in a clear plastic pouch with a security tape seal. This is a great way to view your body jewelry, and Nitrous will accept returns if the security seal is not broken. Which was very lucky for me, because I immediately saw that I had made the mistake of ordering the wrong size plugs. As I stared longingly through the clear plastic at those fantastic sparkly blue plugs, I even considered stretching my lobe up a size just to wear those plugs! But no, I resisted and sent them back. Of course Nitrous accepted my return shipment, no questions asked, and shipped out plugs that fit. They are well made, perfectly matched, and really damn sparkly! Thanks Anne!