I have been ordering from Painful Pleasures for a few years now. Not until my last order have I ever had any problems with my orders. I have never had any problems with the quality of their products or with Mark. I e-mailed, as well as called and left a voicemail, about the problem in my order. A piece was missing a dangle, another missing a gemstone, and I only received one in a pair of earrings.

Within 2 days I got an e-mail with an apology for the problem, and less than a week later I not only got the replacement pieces, but they sent an extra pair of earrings for my trouble.

I did not have to return anything, nor was I made to feel insignificant. No one was rude to me in any manner. In fact I was so pleased with the manner in which the problem was resolved, I have recommended this company to many people. I have always been told that one gets better results from being nice...

I have been ordering from Painfulpleasures.com and recommending them to my friends for a few years now. I have always been impressed with their prices and the selection of jewelry has only become more extensive over time! Whenever I have had a question for them regarding stock or availability of a particular piece of jewelry they always respond the next day. Shipping has always been quick and painless. I have ordered pieces ranging from straight bars to CBRs to 1/2" plugs... I have never had a bad, or shawdy piece from them. I know I will continue to order from them in the future!

I ordered September 22 and received the order about a week later. Unfortunately the jewelry was not the right size (16g not 18g) so I notified them to return it and have the right jewelry sent back. I returned the wrong jewelry at the end of the week in the fashion that they requested.

One month went by and I heard nothing from them. Not that they received the jewelry or that they were sending the correct items to me... nothing. So I emailed them again. I tried to be light and upbeat while still wanting to know where my jewelry was. I was accused to calling them idiots... no mention of my jewelry tho.

Another week went by and I did get my replacement jewelry. Sadly, it is still the wrong size.

The best thing that I can say about my first (and last) purchase with Painful Pleasures is thank god I only spent $13. It was a cheap lesson.

Dealing with Painful Pleasures was the worst experience I have ever had!!!!!! Painful Pleasures is the most unprofessional company I have ever encountered in my six years of piercing. Half of the order I received was damaged, defective, off gauged and part of it was missing. Painful Pleasures' return policy requires that you first receive an approval email before shipping the return. But it is not mentioned in the company's return policy that the customer is responsible for payment of shipping for returned items in this condition. I tried to contact the company to ask for instruction on these issues. First I called and spoke with a very rude and impatient man named Marc. He told me to send Painful Pleasures an email regarding the issue so I did. Marc's responding emails were insulting and did not fully answer my questions. Though the first responding email did explain that I could return the damaged/unusable items for exchange. So I went ahead and packaged, sterilized and used the other part of the order that was usable (big mistake on my part). In the last email that I received (a few weeks ago) from Marc he told me to send back the entire order. Obviously I can't send back the entire order. Now I am being ignored. My email and phone messages go unanswered.

This company has offered me the worst experience I have ever had in my 10 years as a professional piercer.

I ordered approximately $400 dollars of jewelry for my first order, Thank god I didn't order more:

I ordered 10 plugs in each size from 8ga-1/2" I received 100 1/2" plugs instead. I was also overcharged $0.10 per unit.

• Every single eyelet had a visible weld on the interior, only about half of the eyelets had been finished.
• Some of my order was flat out wrong.
• I was instructed to return the jewelry and I would be credited in shipping.

One month later I received my replacement jewelry:

• Some of the eyelets looked as bad as the first batch.
• The smaller replacement plugs I received were straight off the lathe, no finish at all.
• Some of the jewelry was the wrong size.
• They didn't compensate me for the shipping as they said they would.

I think that the attractive prices are overshadowed by poor quality and bad customer service. I personally will never use this company again.

I ordered from this company from a referral of a friend. I first ordered 8ga needles. It was a small order to test out the company. I got the order FAST! However, the quality of the needles were bad. Every needle had a jagged grooved line right underneath the beveled edge. I have order needles for years and never seen this. Their needles came capped and I can only assume that the grooves came from that. I immediately called the company and spoke with Mark who argued with me for 10 minutes about the issue. I simply wanted to send the items back so they could see.

I wrote an email to the company about the rudeness of Mark and the issue. They replied the next day saying that all the 8ga needles were damaged like I described. I was offered store credit about 10 dollars over my order price. I then ordered the rings and openers.

I will not order from the company mainly because I have heard that I am not the only person who have had very negative experiences with the employee Mark. Also the quality of the merchandise is not worth the price. I can better quality, friendlier staff, and better prices at their competitors.

I was very pleased with my order from Painful Pleasures. I ordered the 11pc Stainless Steel Tapers. I placed my order on a Saturday night and got an email right away Monday morning that they had received my order and were processing it. At about 2:00pm I got another email saying that they had mailed it. It was in my mailbox by Friday afternoon. The quality of the tapers is very good. The finish is very smooth and shiny. And they came in a Velcro pouch, kinda like your tri-fold wallet with each taper labeled so you know what gauge it is. I didn't have any problems with my order so can't really comment on their customer service. I will definitely order from Painful Pleasures again.

I was originally referred to this company by one of the sister shops that my shop is affiliated with. It was a Thursday afternoon when I placed my order. I spoke with a sales representative there who made me feel really unimportant. All my questions were replied back with a short general answer. I just assumed he was having a bad day. So I placed my order. I ordered a lot of sterling navel dangles. The price for these pieces was very reasonable! And from what the pictures on the website showed the quality was good. I asked for 2 day shipping and I did not get it for a month, well, actually 26 days later to be exact. When I opened the box the jewelry was tarnished to the point where they were an oxidized purplish black/bluish color. I had a very hard time cleaning them. I called after receiving my order to get a credit on shipping and to address my problem with the navel pieces. When I spoke to the rep he told me that I never even ordered from them and my account never even existed. So I had to fax over the credit card statement and invoice to prove that I did purchase from them. It was really huge hassle. Now 2 months later, I still have not heard back from them. I am very unhappy with the quality and the service.

I trust them and I am sticking with them. My girlfriend had ordered some navel jewelry from them. A huge selection she said. So I check them out for my industrial piercing and tongue piercing and nipple piercing. They had so much. Options galore! I was amazed at the detail of the shopping cart and the options for each piece of jewelry. 4mm balls - I haven't seen this offered on any jewelry but smaller lengths. They have them on every 14g item. Their Line of Titanium was pretty amazing. I couldn't make up my mind. All in all I loved them. They emailed me immediatly after I placed the order to let me know the expected delivery date. Thanks guys.